Voghion Return Policy
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We hope you are satisfied with the products purchased through the Voghion marketplace. If you need to return an item, you may request a return within 30 days of receiving it. Returns must meet the conditions below and must be authorised before the item is shipped back.
Return Policy at a Glance
- Return window: within 30 days of receipt
- Required condition: new, unused or unworn
- Original packaging, contents and accessories: required
- Return authorisation: required before shipping
- Processing after receipt: 2–3 business days
- Refund arrival after approval: 5–14 business days (up to 30 days, depending on the financial institution)
- Non-defective item return shipping: paid by the customer
- Defective, damaged or incorrect item return shipping: paid by Voghion
- Tracking number: required
1. Return Window
You may request a return within 30 days of receiving your item. Returns requested after the 30-day return period cannot be accepted, and an item returned outside the permitted return period may be sent back to the sender.
2. Return Requirements
To qualify for a return, the item must:
- Be in new condition
- Be unused or unworn
- Include the original packaging
- Include all original contents
- Include all accessories supplied with the item
Voghion reserves the right to refuse an exchange or refund if the returned item does not meet these requirements or is no longer in saleable condition.
3. How to Request a Return
- Find the relevant order and select "Refund".
- Choose the refund reason that matches your situation.
- Enter the requested refund amount.
- Upload clear photos of the item.
- Select "Submit" to send the request.
- Wait for Voghion customer service to review the request. If customer service confirms that the return requirements have been met, you will receive authorisation to return the item.
For assistance, contact customer@voghion.com.
4. Where to Send Your Return
Once your return request has been approved, send the item to the return address provided by the system. Do not ship an item back before receiving authorisation and the return address — unauthorised returns will not be accepted.
5. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
The customer is responsible for the return shipping fee when returning a non-defective item.
If the item is defective, damaged or incorrect, Voghion will cover the return shipping fee after the return request has been approved.
6. Packaging and Tracking Requirements
Please package returned items securely to reduce the risk of damage during transit. A tracking number is required for every returned item. .
Refunds cannot be issued for items damaged because they were not adequately protected during return shipping, and Voghion is not responsible for items that are lost or damaged during return shipping.
7. What Happens After Voghion Receives a Return?
After Voghion receives the returned item, processing normally takes 2–3 business days. You will receive an email confirming that the return has been received, together with an update on whether the refund has been approved or rejected.
8. When Will I Receive My Refund?
If your return and refund are approved, the funds will be credited automatically to the original payment method. The refund normally arrives within 5–14 business days after approval. Depending on your bank or payment provider, it may take up to 30 days for the refunded amount to appear in your account.
For refund rules applying to different order stages, please review the Refund Policy.
