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Undertaking, professional design and sampling, complete equipment, talent availability, reliable shipment, and quality assurance are the purposes of each of our staff members Worry free goods, rest assured Explanation: 1. When encountering quality problems or areas of dissatisfaction, as long as you contact our customer service, we will proactively and objectively help you solve them. We will not shirk responsibility and always give positive or negative reviews, which will be of no help to both the seller and the buyer. Help you solve practical problems and improve our service level. The goal is to achieve a win-win situation. 2. If any quality issues are found upon receipt, please contact our after-sales personnel within three days of receiving the goods, and take photos of the goods with quality issues using a digital camera. Name the photos with the item number and send them to our after-sales personnel for verification and timely resolution. (Note that our store does not accept any returns or exchanges due to reasons such as not liking, not being what you imagine, or not looking good when worn. We will not accept returns without sending photos.) We will provide a result within 24 hours of receiving your after-sales request. The results are divided into two types: return and exchange and direct refund. Statement 1: The definition of quality issue is the problem where the jewelry cannot be worn due to errors in the production or assembly process of the product. The specific situations include the following: severe rusting, breakage, extensive discoloration and fading, shortage of accessories, and other serious issues that affect wearing. We hope customers can give us some understanding of the minor flaws that do not affect wearing. Jewelry has the characteristics of fashion and fashion, and there are inevitably some flaws that do not affect wearing. We do not promise to offer returns or exchanges for minor defects. By mail, after confirmation by after-sales service, the goods with quality issues can be mailed back to our company. Please negotiate with the after-sales specialist for the specific mailing method. We will bear the postage due to quality issues, and you need to advance the postage. After receiving the goods, we will transfer the postage to your account. We do not offer separate shipments for returns or exchanges. Exchange items will be included in your next order and sent to you together. Attention: Our company does not accept returns by surface mail. Please leave a small note with your name and phone number in the email when sending, and provide us with a detailed list of the goods for us to verify upon receipt (If the goods are returned without the above information, we will not accept it. We will bear the consequences.) Please understand Statement 2: For the sake of pleasure, please open and inspect the packaging in the presence of personnel. If there are significant issues, such as damage, water ingress, trampling, etc., please refuse the shipment. If there are any quality issues with individual products, please take photos and send them to customer service. Please view the after-sales issue with a sense of understanding. We also do not want to bring trouble to you, as most after-sales services are actually completed during the process. We have also been deeply troubled for a long time. However, for the sake of your shopping pleasure, we still bear the vast majority of the blame on our own shoulders. Statement 3: All accessories have defects. If you are looking for a perfect MM, it is recommended to go to a physical store at the counter to pick it up. Unless there is a quality issue, our store does not accept any returns or exchanges due to reasons such as not liking, not being what you imagine, or not looking good when worn. The pictures are for reference only. Your imagination and personal subjective thoughts are declined. Everyone's imagination is infinite and cannot be fulfilled one by one. Please refer to reality for accuracy Statement 4: Feel free to visit us at any time Geological survey