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【About Returns and Exchanges】 1、【Return and Exchange Process】 AAll exchanges will be processed as returns and reshipments. BProducts that need to be returned or exchanged must not be washed, worn, or artificially damaged. Please keep the original packaging and accessories intact to avoid affecting secondary sales. Otherwise, we have the right to refuse the buyer's return or exchange, and the buyer bears all losses (including but not limited to shipping costs, order amount, etc.). C. Special offer items and promotional products cannot be returned or exchanged once sold, and removed items are non-refundable. D. When sending returned goods, please prepare a small note stating the reason for return and the order number. If the package is refused upon delivery, any costs incurred due to the delivery will be borne by the buyer. E. To request a return or exchange, you need to inform customer service in advance. Any shipping costs incurred due to not notifying customer service before the product was shipped will be borne by the buyer. F. Products with quality issues can only be exchanged within 15 days after exceeding the 7-day no-reason return period. G. Our store's purchasing is considered a trade transaction; please pay attention to whether the product supports 7-day no-reason returns. If not supported, the product will not be accepted for 7-day no-reason returns. H. Our store does not support the method of buying multiple items and returning some to get free shipping. Customers who place orders using this method may have their orders not shipped by our store, and we do not support overtime compensation rules. 2、【Return and Exchange Shipping Fees】 AQuality issues: 1. If an exchange or return is needed, the seller will cover the return shipping costs. If there are quality issues with items that have been received for more than 7 days but less than 15 days without feedback to customer service, the buyer is responsible for the return shipping costs. No returns or exchanges after more than 15 days from receipt. Please all buyers check the goods upon receipt promptly. 2. For returns due to quality issues, the buyer will need to cover the shipping costs initially. After the warehouse receives the returned item and confirms the product issue, the buyer must provide proof of the prepaid amount; otherwise, we have the right to refuse compensation. 3. Only accept affordable couriers such as ZTO, Yunda, YTO, and BEST, do not accept SF Express or Deppon Express, and refuse cash-on-delivery packages. Any costs incurred due to cash-on-delivery or non-affordable express delivery are the responsibility of the buyer. BNon-Quality Issues: 1. Returns and exchanges are borne by the buyer. If more than 3 items are returned in a single transaction, a 10% after-sales cost will be deducted from the order amount (including shipping fees, re-inspection, packaging, and warehouse storage labor and materials). 2. For customers who have placed orders three times or more with a return rate above 30%, the return costs from the third order onwards will be deducted by 10% of the order amount, including after-sales expenses such as shipping fees, re-inspection, packaging, and warehouse handling labor and materials. 3. Return Rate Explanation: Number of Return Orders/Total Orders30% or Return Product Quantity/Total Purchased Product Quantity30% C. Issue of Sending Wrong Goods: The warehouse ships a large number of items daily, and it's impossible to guarantee 100% accuracy. The seller will bear the shipping cost for sending the wrong product, and the buyer will be responsible for the return shipping cost. 3、【This falls under the scope of quality issues】 We have quality inspection steps during production and before packaging. Most of our products aim for high quality and cost-effectiveness. However, we cannot meet all customer requirements. Therefore, minor flaws that do not affect overall wearability are not considered quality issues and require buyers to bear the shipping costs. These include but are not limited to (lining, tiny seams at corners, uneven stitching; small loose threads; washable chalk marks; slight fading; minor color differences; miscellaneous colors within 1CM).